Online Store Terms & Conditions

 

Delivery

 
If your item/s are in stock please allow up to 10 days for delivery within the UK and 28 days for delivery outside the UK.
 
If you are not a UK resident please check the drop down list below to see if we accept orders from your country of residence. If you cannot find your country of residence on this list please accept our apologies but we do not accept orders for this country.
 
On Europe / Rest of World orders the customer is liable to pay any import duty and any other taxes that may be required.
 
Please note we will despatch orders to BFPO addresses but only at the customers risk. However, we will not despatch orders to PO Box addresses. For this service please call our orderline on: 0870 12 53337
 
It is our policy to despatch items ordered in the shortest possible time, but we cannot be held responsible for any delays in transit. If however the estimated delivery time has expired and you still have not received your goods please email us with all your details (ref number, postal address) to: lufc@twoten.press.net Alternatively you can call the Mail Order department on 0870 12 53337 and speak to our sales team and we will immediately deal with your query.
 
Please be aware that shirt printing may delay an order by an extra few days
 

VAT

 
Countries who qualify for VAT exemption will need to order by telephone (0870 12 53337) only and state this at time of ordering. This facility is not available online.
 

P & P Charges

 
Order Total UK - Next Day * UK - Standard Eire/Europe Overseas/Rest of World
Under £10 £8 £7 £8 £12
Under £60 £8 £7 £8 £12
£60 - £99 £10 £9 £16 £25
£100 and Over £10 FREE £16 £25
 
* Orders must be received before 2PM
 

Payment

 
Goods ordered via our online store can be paid for at the time of ordering by any of the following credit cards:
 
SWITCH / MASTERCARD / VISA
 
PLEASE NOTE THAT WE DO NOT ACCEPT VISA CASH OR VISA ELECTRON
 
Please send postal orders/cheques along with your order form to:
 
Orders Sections
PO Box 222
Wetherby
Leeds
LS23 7JP
 

Free Returns 

 
Should any item be unsuitable, goods can be returned to us free of charge by using the address label provided to:
 
Returns Section
PO Box 222
Wetherby
West Yorkshire
LS23 7JP
 
Please supply us with your order number, name, address, and telephone number along with your reason for returning them (wrong size, unsuitable, damaged, faulty) and what action you would like us to take (replace, replace with different size, refund)
 
GOODS MUST BE RETURNED WITHIN 14 DAYS OF RECEIPT
 
We reserve the right to refuse exchange or refund if goods have been worn, tampered with or damaged. Videos, DVD’s underwear and earrings may only be returned if faulty.
 
To ensure that returns are dealt with as soon as possible please make sure that all goods purchased through mail order or via our online store are returned to the address above and not any other official Leeds United Retail Outlets.
 

Shirt Printing

 
Leeds United are pleased to offer a shirt printing service. In completing the shirt printing details on the online store, you, the customer are accepting liability for the printing given that is supplied as per your request.
 
You should be aware that team squad numbers are subject to change, therefore we cannot guarantee that further changes will not be made, nor can we guarantee that further changes will not be made, nor can we guarantee that a player may not leave the club. This should be carefully considered when selecting printing, as once this process has been carried out these shirts can only be returned if faulty. Unsuitable sizes cannot be returned.
 
Please note we do not print on infants kits.
 
The maximum letters we can print on a shirt is 10 and the maximum amount of numbers 2 (adult sizes).
 

Sizing 

 
Customers should be aware that clothing and kit sizes may vary from season to season. Please ensure that you obtain the correct size before printing as we are unable to exchange or refund once letters and / or numbers have been applied.
 

Stock Availability 

 
We make every effort to ensure that the items featured are available but occasionally some items will be temporarily out of stock or we may sell out earlier than planned in a particular style, colour or size.
 
Unless otherwise requested, we may hold orders until stock is fully available. This enables us to make only one carriage and handling charge. Where available we may offer an alternative item. If this is not possible, we will place the out of stock item on backorder and will forward this on a separate delivery as soon as the stock becomes available. Where products remain unavailable those items may be cancelled from your order. We reserve the right to cancel orders for unavailable products. Refunds will be made by credit note.
 

Changes in Online Store Terms 

 
Every effort is made to ensure that the product prices, description and carriage charges outlined on the online store are correct at the time of their addition, however errors or omissions may occur and all such details may be subject to revision. The product colours on this website are as accurate as our systems will allow. We reserve the right to alter designs or prices of products and conditions of supply without notice, but you will be informed before your order is accepted if the price of the goods you have ordered has changes and the order will not be processed without your consent.
 

Christmas Period 

 
Please note that this is our busiest time of year so please make sure that you order early to avoid disappointment.
 
If you have any questions or queries please contact us by phone on 0870 12 53337 or email: lufc@twoten.press.net
 

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