Terms & Conditions
Please take a moment to read our Terms & Conditions.
We aim to deliver all orders within 10 working days subject to despatch times. It is our policy to dispatch orders in the shortest time possible, but we cannot be held responsible for any delay whilst in transit.
We aim to despatch all our orders within 2 working days of order, however this may not always be possible for the following reasons:
1. Pre-orders: Products on pre-order that are not in stock at the time of ordering will be despatched according to the date/time specified on the website
2. Credit/debit card checks: Sometimes we may need to make additional checks on your credit/debit card which might delay your order
3. Shirt printing: Personalised items please allow an additional 3-5 working days before they are ready to be despatched. Dispatching may increase to 3-7 working days during Christmas or other peak times
4. Orders with different stock availability: If you have selected multiple items with different availability dates then we will despatch your order when all items are ready
Please note that once a shirt has been personalised unless the shirt is faulty we cannot provide a refund or exchange the shirt even if the player subsequently leaves the club or his squad number changes. The products illustrated on this website are as seen. The reproduction of colours is as accurate as photographic and computing processes will allow. Leeds United accepts no responsibility for variances in colour or style due to the settings on the users monitor.
Leeds United reserve the right to alter without notice or prior warning, prices of products and conditions of sale.
Please note all our DVD’s are compatible with players from Region 2
Price & Payments
The price of the products and our delivery charges will be as quoted on our site, except in cases of obvious error. Product prices are inclusive of any and all value added tax applicable in the UK or elsewhere in the European Union. If the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the products in full before the change in VAT takes effect. Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a despatch confirmation. Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We will normally verify prices as part of our despatch procedures so that, where a product’s correct price is less than our stated price, we will charge the lower amount when despatching the product to you. If a product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before despatching the product, or reject your order and notify you of such rejection. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you a despatch confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error.
Due to new banking legislation payment is taken in full at the point of order.
You the customer confirm that the credit or debit card that is being used is yours. If the issuer refuses to authorise payment, we will not accept your order and we will not be responsible for delay or non delivery and we are not obliged to inform you of the reason for refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit or debit card payment in accordance with your order.
Order Cancellation Policy
You have the right to cancel your order at any time up to the eighth working day AFTER you receive the goods, except where the goods have been personalised or made to your specification, or (in the case of audio or visual recordings or computer software) the package has been unsealed.
A working day is any day except a Saturday, Sunday or public holiday. In order to cancel, you must write, fax or email us to tell us you are cancelling your order (our returns form will do), and return the goods to us unused and in good condition at your own expense. We will then refund the price and the amount you paid for your original postage and packing.
Registered Name : Leeds United Football Club Limited Registered in England. Registered Number : 06233875 Registered Office : Elland Road, Leeds, LS11 0ES VAT number: 927 5759 77