FAQs

If you have forgotten your password, click here to reset your password, and then follow the instructions provided. If you are having issues, please contact customer service via the online chat box or call us on 0871 334 2019 (10p per minute plus network extras).

To add your unique customer number to your account, please login to your account here and click through to the account information section where you will find a box titled 'Season Ticket Holder / Member Customer Number'. Type your customer number in this box and click save.

Please ensure that your personal details match between your LUFC Ticketing and Retail accounts. This includes upper case / lower case letters. Once your membership number is accepted, please log out before logging in again and shopping as normal.

Delivery costs start at £4.99 for UK customers. Please visit the delivery page, where you can find the shipping methods and costs for your country.

We aim to despatch orders as quickly as possible, but please allow 3-5 working days from placing your order. For personalised items, please allow up to 10 working days before despatch. Read more on our delivery page.

Yes we do! We ship to all regions and countries. We do deliver to PO Box addresses in the UAE however Po Box addresses elsewhere are excluded.

Unfortunately, we are unable to amend orders once they have been placed. If you have submitted an order with an incorrect delivery address, please cancel your order and place a new one.

Season ticket holders get 10% off online and in store. For members, we are working hard to bring you VIP events and special offers throughout the year. Make sure you subscribe to retail marketing emails to be the first to know about all these special events. Read more about the retail benefits for Season Ticket Holders here and more about the benefits for Members here.

You can track your order in your account. Alternatively, please contact customer service via the online chat box or call us on 0871 334 2019 (10p per minute plus network extras).

After your order is submitted, you will be directed to an order confirmation page with your order number. You should also receive an email confirmation shortly after. If you were not directed to an order confirmation page or didn't receive a confirmation email, please contact customer service via the online chat box or call us on 0871 334 2019 (10p per minute plus network extras).

Yes, if the order has not yet been despatched, please contact customer service via the online chat box or call us on 0871 334 2019 (10p per minute plus network extras). If the order has been despatched already, you will need to follow our returns procedure as set out on the returns page.

Please clear your browser cache and cookies, and try to check out again. For further assistance, please contact customer service via the online chat box or call us on 0871 334 2019 (10p per minute plus network extras).

Please allow up to 14 days from receipt of the returned goods for your refund to be processed.

Goods can be returned using our returns portal. Please visit the returns page for full details.

Unfortunately, we are not able to offer exchanges. If you wish to exchange your item for a different size or colour, please return your item for a refund and place a new order. Read our returns process here.

Please contact customer service via the online chat box or call us on 0871 334 2019 (10p per minute plus network extras). We will be happy to replace or refund any damaged items at no cost to you.

You have 30 days from the day your parcel arrives to return your item for a full refund. Items must be returned in the original condition with tags attached in a resalable condition. Please read our full returns policy.

Please contact customer service via the online chat box or call us on 0871 334 2019 (10p per minute plus network extras) with any questions about stock availability. If you want to be the first to know when major lines are restocked, we recommend signing up for our marketing emails. You can also call our stores to check if they have a product in stock click here to find a store contact number.

Signed merchandise is available for purchase both online and in stores throughout the season. If you wish to enquire about players signing other goods, please contact the support liaison officer at [email protected].

We offer a wide range of payment methods, including PayPal and Klarna. We also offer an extensive range of international payment providers. Payment providers for your location will be displayed at the checkout once you have submitted a delivery address.

Import duties and taxes may apply upon international orders. You may be able to pre-pay all duties & taxes when you checkout as part of our guaranteed landed shipping cost service. All options available for your location will be clearly displayed at the checkout once you have submitted a delivery address.

Customs clearance is completely beyond our control, as are any delays resulting from inspections by the customs authorities.

As only the recipient of the package can make an inquiry with the local customs authorities, for any details regarding the process and its due date, we kindly ask you to contact them directly using the tracking reference number provided in your dispatch confirmation email.

If your location is eligible for our guaranteed landed shipping cost service, you will be able to pre-pay all duties & taxes in the checkout. Once you have submitted your delivery address in the checkout, a section called “Duties & Taxes” will appear underneath the “Shipping Options” tab. If prepayment is supported for your order, then you will be quoted as follows:

“Prepay xxxx for duties, taxes and fees now to guarantee no additional charges on delivery”

Select this option if you wish to prepay duties & taxes. Should you choose to use this option, you will be provided with a 100% guaranteed total amount for your order (including all applicable delivery charges, duties and taxes).

Please note that any inspections and fees applied on imports to your country are beyond our control, should you decide not to prepay your taxes during checkout.

If you prepaid your duties & taxes at checkout, your order is covered by our ‘guaranteed landed shipping cost service’, meaning that you should not have to pay any further fees.

a) If you have not yet paid the invoice for additional charges, please do not pay it – we will resolve the issue directly with our shipping partner.

b) If you have already paid this invoice, please send us a copy of the receipt and we will issue a full refund.

Import duties and taxes may apply upon receipt of orders shipped outside of the European Union. Such duties and taxes are beyond our control as they are set by the Customs Authority of the destination country and depend on a number of factors, such as the country of origin of the purchased product, local VAT rates and local import taxes.

It is stated on our website that any local import duty, taxes or customs clearance are not included in our prices and must be paid for by the customer.

We provide an option to prepay taxes and duties in advance, so you can see the fees before you submit your order and there will be no additional costs when you receive your package, guaranteed.

Any inspections and fees applied on imports to your country are beyond our control, should you decide not to prepay your taxes during checkout.

Did you prepay the duties & taxes on this order?

Please send us a copy of the receipt for any additional charges that you have paid and we will follow up with our shipping partner to arrange a refund.