You have 30 days from the day your parcel arrives to return your item for a full refund. The item must be returned in its original condition with tags attached for a full refund of the price you paid. All refunds will be issued to the original method of payment, including gift cards.
Please follow the below instructions to return an item by post.
- Access the returns portal (click here).
- Enter your order ID and email address.
- Select the items and quantity you are returning and the reason for their return.
- Select your postage method:
- Pre-paid (Recommended) – use our tracked express shipping service and have the cost of shipping deducted from your refund.
- Self-postage – pay for and use your preferred postal service. We recommend using a tracked service, as LUFC is not responsible for parcels sent self-postage.
- Print your pre-paid or self-postage returns label and attach it securely to the outer of the parcel.
- Post your return and we will process your refund within 14 days from receipt of your return.
Terms & Conditions
- We will return your money subject to the following conditions:
- we receive the Goods in a condition in which we can re-sell them at full price, in new condition, with labels and packaging intact.
- you comply with our procedure for returns and refunds. We cannot return your money unless we know who sent them.
- The option to return your order is not available:
- if you purchase sealed goods which relate to health or hygiene, and they become unsealed after delivery, or cannot be re-sold for some other reason.
- if they are a hard medium for a product in soft copy (e.g. DVDs, CDs, etc.), which comes to you sealed and is returned to us unsealed.
- if the Goods are somehow mixed with other goods so that we cannot identify or easily separate them.
- if the Goods have been personalised, including, but not limited to, a personalised shirt or a player’s named and numbered shirt, even in the case that the player leaves or their squad number changes. If there is a fault with your personalisation, please contact customer services.
- if the Goods being returned is a Gift Card.
- When using our pre-paid shipping option, the cost of the return delivery will be deducted from your refund.
- If you opt for self-postage, LUFC is not responsible for any parcels lost in transit.
- For combination, multi-buy or any other promotional purchases, any free items or vouchers must be returned to us before we can process a refund.
- In any of the above scenarios, we will return your money within 14 days from receipt of the returned goods. If you used a Gift Card to pay for an order, either partially or in full, refunds will be processed onto the original Gift Card.
- Unfortunately, it is not possible to exchange items. If you require a different size or product, please place a new order through the official website.
- Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
Read our full Terms & Conditions here
If you require assistance, please get in touch